Refund policy

Last updated: 10 October 2026

30-day returns

You have 30 days from receiving your item to ask for a return. To be accepted, the item must be unused, in the condition you received it, in its original packaging, with proof of purchase.

How to return an item

  1. Email hello@buzzconversions.com with your order number, or start a return from your account under Orders.
  2. Once we accept your return, we send you a returns label and instructions.
  3. Send the item to: Buzz HQ, 52 Maple Leaf Business Park, Ramsgate, Kent CT12 5GD

We cannot accept items sent back without a return being agreed first.

Your 14-day right to cancel

If you buy online, UK law gives you 14 days from delivery to cancel most orders for any reason. This does not apply to items made or ordered to your specification (see below).

Damaged, faulty or wrong items

Please check your order when it arrives. If anything is damaged, faulty or not what you ordered, contact us straight away and we will put it right. We pay the return postage when the mistake is ours.

Items we cannot take back

  • Custom and bespoke items, including anything we make to order or fabricate for your van
  • Sale items and gift cards
  • Hazardous materials, flammable liquids and gases

Cancelling a conversion, seats or workshop booking

We buy many parts to order and make subframes on demand, so these cancellation charges apply:

  • Orders with items ordered for you, including glass: 25% of the order total
  • Seat conversion orders, including seats and subframes: 15% of the order total
  • Bookings where a workshop slot has been given: 25% of the order total

Exchanges

The quickest way to swap an item is to return it and, once the return is accepted, place a new order for the item you want.

Refunds

We email you once we have received and checked your return, and tell you whether the refund is approved. Approved refunds go back to your original payment method within 10 working days. Your bank may take a few more days to show it. If 15 working days have passed since we approved your refund, please email hello@buzzconversions.com.