Privacy policy

Last updated: 10 October 2026

This policy explains what personal information Buzz Conversions collects when you use buzzconversions.com, send us an enquiry, talk to Buzz Agent, place an order or book workshop time. It also explains how we use your information, who we share it with and the rights you have under UK data protection law (UK GDPR and the Data Protection Act 2018).

Who we are

Buzz Conversions Ltd runs this website and is the controller of your personal information. We are registered in England and Wales, company number 16871924.

Registered office: 52 Maple Leaf Business Park, Ramsgate CT12 5GD
Email: hello@buzzconversions.com
Phone and WhatsApp: 07460 044320
ICO registration number: ZC139149
VAT number: GB 509 2501 13

What we collect

Enquiries and quotes: your name, email, mobile number, your van, the package and options you pick, when you want the work done and anything you write to us.
Buzz Agent chats: the messages you type or speak to Buzz Agent, and the enquiry it sets up for you.
Orders and bookings: your name, delivery and billing address, email, phone, what you buy or book and your order history. You pay by bank transfer. We never ask for card details on this website or by email.
Your account: your sign-in email and a scrambled (hashed) copy of your password, plus your saved addresses, wish list, Buzz Points and referrals.
Emails from us: your email address and your choice to receive news and offers.
Using the website: your device, browser, pages visited and rough location from your IP address. Analytics and marketing cookies only run if you allow them.
Talking to us: emails, calls and WhatsApp messages you send us.

How we use it, and our legal reasons

To reply to your enquiry, send your package guide and prepare your quote. Reason: steps you ask for before a contract.
To take payment, deliver your order, carry out workshop work and give after-sales support. Reason: to carry out our contract with you.
To run your account, Buzz Points and refer-a-friend credit. Reason: contract.
To keep records for tax and accounting. Reason: legal obligation.
To keep the website secure, stop fraud and improve our service. Reason: our legitimate interests.
To send news and offers by email. Reason: your consent, or our legitimate interests where you have bought from us before. Every email has an unsubscribe link.
To measure visits and show relevant ads. Reason: your consent through the cookie banner.

Buzz Agent

Buzz Agent is an AI agent on our website. It answers questions about our packages and prices and sets up your enquiry. Your messages are processed by Anthropic, the company behind the Claude AI model, to write each answer. Anthropic does not use these messages to train its models. We save the chat with your enquiry so our team can follow up. Please do not share card details or other sensitive information in the chat.

Cookies

When you first visit, a banner asks which cookies you allow. You can change your choice at any time with the Cookie settings link at the bottom of every page.

Necessary: keep your basket, sign-in, cookie choice and site security working. These are always on.
Analytics (optional): Google Analytics, to see which pages people use so we can improve the site.
Marketing (optional): the Meta pixel (Facebook and Instagram) and Google Ads, to show you relevant ads and measure them.

We keep your cookie choice for 12 months, then ask again.

Who we share it with

We never sell your personal information. We share it only with companies that help us run the business, under contracts that protect it:

20i, our website host (UK)
Google, for business email (Google Workspace), Analytics, Ads and reviews
Meta, for Facebook and Instagram ads, if you allow marketing cookies
Anthropic, for Buzz Agent
Delivery companies, to send your order
Our registered Kombi-Seat installers, only when you ask us to put you in touch
Our accountants and professional advisers, and the authorities where the law requires it

Information sent outside the UK

Some of these companies store information in the United States or the EU. Where they do, we rely on UK adequacy rules, the UK Extension to the EU-US Data Privacy Framework or the UK International Data Transfer Agreement to keep it protected.

How long we keep it

Enquiries and Buzz Agent chats: 2 years from our last contact, unless you become a customer.
Orders, invoices and workshop records: 6 years, as tax law requires.
Your account: until you ask us to close it.
Email marketing: until you unsubscribe.

How we keep it safe

The whole site runs on HTTPS. Passwords are stored scrambled, so no one can read them, and sign-in locks after repeated failed tries. Our admin system is limited to authorised staff, with a two-step code. We never collect card details through this website.

Your rights

You have the right to:

ask for a copy of the information we hold about you
ask us to correct it
ask us to delete it
ask us to limit how we use it, or object to how we use it
ask for it in a format you can take elsewhere
withdraw your consent at any time, for example to emails or cookies

Email hello@buzzconversions.com and we will reply within one month. There is no charge.

If you are unhappy with how we handle your information, please tell us first. You can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.